Shipping
As Herstory is a one-woman show, please allow approx. 2-3 business days processing time on all orders. All items are shipped via Australia Post from our studio in Sydney, Australia.
If you have an urgent order, please contact us before ordering to ensure you have your package delivered on time.
If your country is not listed as an available shipping destination, please contact us to make an arrangement.
Domestic shipping times:
Express: 1-2 business days, inc. tracking
Standard: 3-4 business days, inc. tracking
International shipping times:
Express: 7-15 business days, inc. tracking
Standard: 9-20 business days, inc. tracking
Economy Air: 25+ business days, no tracking available
Free Sydney-only pick-up/drop-off
We offer a free delivery option to customers in Sydney. For drop-off, please check if your address is within this area. Alternatively, you can pick-up your order from our studio (we will be in contact to arrange).
Packaging
We are committed to ensuring the future of our planet. All shipping packaging is either 100% home compostable or 100% recyclable.
Trade
We are happy to work with trade customers for commissions, ordering in both large and small quantities. Please contact us to discuss.
As Herstory is a one-woman show, please allow approx. 2-3 business days processing time on all orders. All items are shipped via Australia Post from our studio in Sydney, Australia.
If you have an urgent order, please contact us before ordering to ensure you have your package delivered on time.
If your country is not listed as an available shipping destination, please contact us to make an arrangement.
Domestic shipping times:
Express: 1-2 business days, inc. tracking
Standard: 3-4 business days, inc. tracking
International shipping times:
Express: 7-15 business days, inc. tracking
Standard: 9-20 business days, inc. tracking
Economy Air: 25+ business days, no tracking available
Free Sydney-only pick-up/drop-off
We offer a free delivery option to customers in Sydney. For drop-off, please check if your address is within this area. Alternatively, you can pick-up your order from our studio (we will be in contact to arrange).
Packaging
We are committed to ensuring the future of our planet. All shipping packaging is either 100% home compostable or 100% recyclable.
Trade
We are happy to work with trade customers for commissions, ordering in both large and small quantities. Please contact us to discuss.
Terms and Conditions
Site content
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. This includes illegal reproduction of work, copy, content and items that are available for purchase through the store.
Payment
All payments are processed securely via Stripe (credit/debit card) or PayPal. Once your order is complete, we will send you a confirmation email. If you didn’t receive one, please contact us.
Privacy and security
When you place an order through Created by Nina, we ask for your name, email address, phone number, billing address, and shipping address. Any information you provide will be considered confidential. We will not sell, trade, or supply your information to anyone. Occasionally, we may need to contact you by email if we have other questions regarding your order.
Shipping
All items are shipped via Australia Post, with a tracking number (if requested or included in the cost of shipping). If you do not request a tracking number and your order is lost, we can not offer you a refund or re-send your items.
Please allow 2-3 days processing time on all orders. Once your order has been dispatched, you will receive an email with a shipping reference or tracking number.
We do not take responsibility if the incorrect address is entered upon ordering. If the order is returned to sender, shipping charges will apply to re-send the order. To ensure the address is correct, please check your confirmation email.
If you believe your order has been shipped and you didn't receive an email from us, please don't hesitate to contact us.
Returns
If for some reason you are not happy with your purchase, please email us so we can resolve it together. We accept returns up to 14 days from receiving the package. The items must be unused, in its original condition, and with original packaging. Once the order arrives back to our studio, we will process a refund. Shipping costs will not be returned. Please note it is the buyer's responsibility to pay for the return shipping cost.
Site content
You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. This includes illegal reproduction of work, copy, content and items that are available for purchase through the store.
Payment
All payments are processed securely via Stripe (credit/debit card) or PayPal. Once your order is complete, we will send you a confirmation email. If you didn’t receive one, please contact us.
Privacy and security
When you place an order through Created by Nina, we ask for your name, email address, phone number, billing address, and shipping address. Any information you provide will be considered confidential. We will not sell, trade, or supply your information to anyone. Occasionally, we may need to contact you by email if we have other questions regarding your order.
Shipping
All items are shipped via Australia Post, with a tracking number (if requested or included in the cost of shipping). If you do not request a tracking number and your order is lost, we can not offer you a refund or re-send your items.
Please allow 2-3 days processing time on all orders. Once your order has been dispatched, you will receive an email with a shipping reference or tracking number.
We do not take responsibility if the incorrect address is entered upon ordering. If the order is returned to sender, shipping charges will apply to re-send the order. To ensure the address is correct, please check your confirmation email.
If you believe your order has been shipped and you didn't receive an email from us, please don't hesitate to contact us.
Returns
If for some reason you are not happy with your purchase, please email us so we can resolve it together. We accept returns up to 14 days from receiving the package. The items must be unused, in its original condition, and with original packaging. Once the order arrives back to our studio, we will process a refund. Shipping costs will not be returned. Please note it is the buyer's responsibility to pay for the return shipping cost.